Privacy information

Visiting the website

Cloudflare helps deliver and protect Tripavela. When you visit, the services that deliver the site can receive information such as your IP address and browser details. If you use the website’s brief editor, it stores the brief in your browser tab. You can clear it using the editor. When you email us about access or support, we use your email address and message to respond.

Signing in and planning a trip

Auth0 provides sign-in for the preview. Tripavela uses the account information needed to recognize you and protect access. Tripavela saves the trip details you enter, such as dates, places, traveler details, preferences, conversations, notes, photos, bookings and recorded costs, so you can return to your plans. Trip organizers may add details about other travelers.

When you request AI assistance, OpenAI can process the relevant message and trip context. Review suggestions before using them, and leave passwords, identity documents and payment card numbers out of chat.

If you use booking email import, Microsoft 365 receives the messages you forward. Confirmations can contain names, travel dates, booking references, prices and attachments. Tripavela prepares supported details for your review before you choose what to save.

Connected services

Google Maps services support maps and place lookup. When you request a stay estimate, Tripavela can use Agoda. The information sent depends on the feature. A map query can include a place or coordinates. A stay search can use a destination, dates, occupancy and currency.

When your browser loads a map, thumbnail or video from another service, that service can receive network and browser information. External booking and media links lead to services with their own privacy information.

Cookies and browser storage

The app uses a cookie for your sign-in session. The app’s sign-in ticket expires after eight hours. The language preference cookie can last up to one year. Sign-in and form security can also use temporary cookies.

The website stores editable briefs in tab storage. The app uses browser storage for drafts and preferences such as display settings. Clearing browser storage can remove those local settings or drafts. External services can use their own storage when your browser loads their content.

Saved information and deletion requests

Saved plans remain available for continued planning. Removing a trip from the active list can leave a recoverable copy. You can remove booking import drafts in the app. The original messages are held in the mailbox separately. Account deletion requests go through review, which can involve saved trips, forwarded messages and backups.

If you export or share a plan, the recipient can receive the details included in that copy. Copies already downloaded or shared stay with the people who received them.

Privacy requests

Contact [email protected] for privacy questions or to exercise applicable rights, including access, correction, deletion, restriction, portability and objection. Where processing relies on consent, you can withdraw it for the future. You can also complain to the competent data protection authority.

You can submit an account deletion request from your account settings where that option is available. We may need to verify your identity before responding to a request.